Living room with white walls, two large windows with shutters, a marble fireplace, chandelier, black and beige furniture, and a glass coffee table with decorative objects and magazines.

FAQ’S

Contact Us

  • You can contact us via phone or email.

  • You can email us at orders@hyerhome.com to inquire about pricing.

  • Freight charges will vary due to the size of the item and the location that it is being shipped to.

  • Easily check availability for any product by visiting the product’s details page. We refresh this information frequently, so it always has the most accurate, up-to-date stock levels.

  • Shipments are based upon availability. If your order is in stock, it will ship within approximately 2-3 weeks. Your actual receipt date( the date the order is processed) however will depend upon the final destination, the carrier, and the shipping service level you choose.

  • First step is to email us at hello@hyerhome.com to inquire about the item(s) you are interested in. Please allow 1-2 business days for us to respond with an estimate. If you wish to move forward, please complete the customer information sheet that is attached to the estimate email. We will then send you an invoice to pay online at your earliest convenience. We will process your order within 1-2 business days and send you an order confirmation once the order has been placed and your countdown to fabulous furniture begins.

  • We accept payment by credit card, including American Express, Visa, Discover and Mastercard. If you wish, you may pay by wire transfer or check.

  • Your credit card will be charged upon completing the invoice sent to you.

  • Simply email us at orders@hyerhome.com if you haven’t received an order confirmation email with a link to track shipping updates.

  • In most cases, unfortunately, you cannot cancel your order once you receive your order confirmation email with a receipt of payment. Please contact us at orders@hyerhome.com to further resolve this issue.

  • In most cases, unfortunately, you cannot change your order once you receive your order confirmation email with a receipt of payment. Please contact us at orders@hyerhome.com to further resolve this issue.

  • We do not ship internationally at the moment.

  • Sometimes, due to various circumstances — such as vessel availability or weather conditions — the estimated time of arrival changes. We will always try to keep you updated with the latest information about your orders.

  • We put customer satisfaction first at Hyer Home and will work to find a solution for any issues you may regretfully encounter with your order. We ask that you always inspect your products for damage immediately upon receiving them and note any discrepancies ASAP. For the most immediate resolution of an issue, please email us at hello@hyerhome.com with proper documentation (photos, detailed descriptions, etc.) of freight damage to make sure that claims can be resolved to your satisfaction. We can either issue a refund or send you a replacement depending on product availability. Your patience is greatly appreciated.

  • Please contact us at orders@hyerhome.com to further resolve this issue.

  • We’re so sorry to hear that. You can email us at orders@hyerhome.com to request a replacement.

  • We will schedule delivery for you and we will send you a shipping confirmation. Sit back and relax!

  • Reach out to us via orders@hyerhome.com