A bedroom with a bed, two white nightstands with lamps, a large patterned area rug, a small round side table with a chair, a window with patterned curtains, and a woven chandelier hanging from the ceiling.

Customer Care

Contact Us

Thank you for your interest in our products.

Our emails are answered Monday through Friday from 9am until 5pm and Saturdays from 10 am until 6 pm EST. It is our goal to respond to emails within 1 to 2 business days. 

  • What is your refund policy?

    Because of the digital nature of our templates, they cannot be returned and are non-refundable. No refunds will be granted. If you have any questions about our refund policy, please feel free to reach out to us before making your purchase at: support@hyerhome.com

  • We know accidents happen and we understand the frustration but unfortunately this will have to be solved on a case by case basis.

  • We apologize for the inconvenience and we are here to help solve this issue! Please email our support team to get you back on track.

  • This is a one-time downloadable link.

  • We stress that when you receive the emailed link to immediately download and save to your desktop or iCloud and to save the email in case of issues as the link will expire within 24 hours of it being sent.

  • Absolutely! We’ve created the templates that you open with Canva which are editable for you to make your own. We highly encourage you to tweak it to fit your personal brand!


Still not finding what you’re looking for?

Please reach shoot us a quick email via the “Contact Us” button below and we will get back to you within 48 hours.